Frequently Asked Questions (FAQ)

Your guide to shopping with Havumo and choosing products for your home and garden.

How do I choose the right product or size?

Check the dimensions, materials, features, and care information on the product page before ordering. For a plant cover, measure your plant’s height and widest point, including its pot if you intend to cover it. Compare those measurements with the size information for the selected option. If you are unsure, email service@havumo.com with the product name and your measurements.

Does a plant cover affect ventilation or plant growth?

Ventilation and light access depend on the cover’s material, design, and how it is used. Follow the instructions for your specific product and check your plant regularly, particularly when temperatures or weather conditions change. A cover does not replace the care required by your plant species.

How do I check on or water a covered plant?

Use the access opening if your chosen cover includes one, or carefully lift or remove the cover as needed. After checking or watering, reposition and secure it according to the product instructions.

Can I reuse my plant cover?

Check the product page and care instructions for reuse guidance. Inspect the cover for damage before each use, and follow its cleaning and storage directions.

Where can I find shipping information?

Please review our Shipping Policy for delivery information. Shipping options and charges available for your order are shown at checkout. For questions about an existing order, contact us with your order number.

How can I track my order?

Check your shipping confirmation email for tracking information when available. If you cannot find it or need help, email service@havumo.com with your order number.

Can I change or cancel an order?

Contact service@havumo.com as soon as possible with your order number and requested change. Whether a change is possible depends on the order’s processing status; contacting us does not guarantee a change or cancellation.

Where can I find return and refund information?

Please review our Refund Policy for eligibility, conditions, and instructions. For assistance, email service@havumo.com with your order number and a description of your request.

What if my item arrives damaged or incorrect?

Email service@havumo.com with your order number, a description of the issue, and clear photos of the item and packaging where relevant. Please do not include payment card details or other sensitive information.

How do I contact Havumo?

Email service@havumo.com or visit our Contact page.